Important Updates Regarding Your Shipments
As of 3/27/2021 an adult signature is required for all shipments. Adult signature packages are $7-$8 more expensive than a standard package and do require age verification presented to the courier upon delivery. Unfortunately, there is no way around this at the moment even with our advanced age verification process at checkout.
If you have any questions about these new changes, you may call during our business hours or email us at any time. We hope to continue providing our customers with the best products and services at the best price possible.
When will my order be shipped?
Here at E-Juice Vapor we strive to ship all orders as quickly as possible. All orders are processed within one to three business days. We process orders from 9:00 AM - 5:00 PM (PST), Monday - Friday. We do not process any orders on Saturday, Sunday or on major U.S. holidays. For any reason if an order passes the three day process time, please contact us for an update regarding your order and we will do our very best to provide a status update.
Our daily shipping cut off time for standard shipping is at 3:00 PM (PST), Monday - Friday.
Notice: We are open and shipping orders, but due to COVID-19 and resources shortage, orders might be delayed by 5-7 days. We apologize for the inconvenience.
The checkout process on our website features built-in shipping options that are real-time, so you receive email confirmation immediately upon placing your order. Feel free to contact us for customized order summary or shipping options.
Where Do We Ship?
We proudly ship to most states in the USA and APO/FPO addresses. At this time we do not offer international shipping.
Estimated Transit Times
- USPS First Class Mail "snail mail" 2-7 business days* in transit
- The cheapest option comes with a cost. Tracking is not updated all the time with this option. There is no insurance on First Class, so if the package is lost, YOU must contact the postal carrier.
- USPS Priority (standard shipping) 2-4 business days* in transit
- APO/FPO Addresses: 14-21 business days
E-Juice Vapor is not responsible for damaged, lost, or stolen packages. Once the package (s) leaves our facility, USPS must be contacted regarding questions or concerns for shipping.
Due to State rules and regulations, we are unable to process or ship orders to the following states:
- New Jersey
- New York
- Rhode Island
- South Dakota
USPS service days: Monday - Saturday.
Informed Delivery by USPS. Sign up for free to keep tracking of your packages.
While USPS does not provide complete tracking information for orders shipped with First Class Mail, E-Juice Vapor purchases a delivery confirmation number, at our own expense; to confirm successful delivery of your shipment. As soon as your order is packed, E-Juice Vapor sends tracking information to the email address provided.
**Please Note** If your tracking information states “Not Found,” please allow until 7:00PM PST to update on the tracking website (USPS). Tracking information will update on the website once the package is picked up by the courier.
We do not guarantee transit times and shipping fees are nonrefundable through E-Juice Vapor; however, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
How Long Will It Take for Your Package to Arrive?
Due to the extreme volume of orders, each order placed has a processing time from 24 - 72 hours before order is shipped. We do not account for transit times. Please make sure you select the appropriate shipping method to ensure your package is delivered on the desired day.
Incomplete Incorrect Address Submissions
Please make sure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. E-Juice Vapor will not reship the order until it’s returned to us by the courier and customer pays the 15% restocking fee.
If you believe your package to be lost, you must file a claim with the carrier. Priority shipping options are covered up to $100.
Missing or Broken Items
If you receive missing or items arrive broken, please contact our customer support team within 72 hours of the delivery date. Please take a picture of the packing slip and broken item (s) received and submit to email@example.com. Our customer support team member will further assist you through the process.